Refund Policy

Refund review depends on ride status, payment status, service delivery outcome, and documented support context.

Effective Date: June 21, 2026

1. Purpose

This Refund Policy governs refund eligibility, fare reviews, billing disputes, payment adjustments, and refund-related requests associated with transportation services booked through the Text.Cab platform.

Refund determinations may depend upon:

Trip status;

payment status;

service delivery outcome;

operational circumstances;

supporting documentation;

platform records;

applicable policies.

This Policy is incorporated into the Text.Cab Terms & Conditions.

2. Full Refund Eligibility

A full refund may be considered when supported by operational findings, documentation, or platform records.

Examples may include:

verified fraud;

duplicate charges;

unauthorized transactions;

platform processing errors;

material billing errors;

transportation services not provided;

major service failures;

other circumstances determined by Text.Cab.

Full refunds are not guaranteed and remain subject to review.

3. Partial Refund Eligibility

A partial refund may be considered when transportation services were partially provided or where partial adjustment is otherwise justified.

Examples may include:

partially completed Trips;

significant route deviations;

material service interruptions;

pricing discrepancies;

operational issues;

service-quality concerns;

other circumstances reasonably supporting adjustment.

Partial refunds remain subject to review and supporting information.

4. Non-Refundable Charges

Unless otherwise determined during review, the following are generally non-refundable:

valid cancellation fees;

completed transportation services;

waiting time charges;

approved upgrades;

authorized service adjustments;

gratuities or tips;

cleaning charges;

damage-related charges;

lawful administrative charges.

Nothing in this section prevents Text.Cab from exercising discretion in exceptional circumstances.

5. Fleet Channel Transactions

Trips originating through Fleet Channels remain subject to the same refund standards applicable to other Platform bookings.

Fleet Channel participation does not create separate refund rights, refund standards, or refund guarantees.

Fleet Channel types may include:

Fleet Link;

Referral Code;

Custom Domain Redirect linked to Fleet Link.

6. Refund Review Requests

Refund requests, fare reviews, billing disputes, and cancellation-related reviews must be submitted within seventy-two (72) hours after Trip completion or cancellation.

Requests submitted after this period may be denied, except where otherwise required by applicable law or where Text.Cab determines that exceptional circumstances justify review.

7. Review Process

During review, Text.Cab may consider:

Text.Cab may request additional information when reasonably necessary.

Failure to provide requested information may affect review outcomes..

  • Trip records;
  • Communication records;
  • GPS records;
  • Pricing records;
  • Driver information;
  • Fleet information;
  • Rider information;
  • Photographs;
  • Receipts;
  • Supporting documentation;
  • Operational findings.

8. Chargebacks

Users are encouraged to contact Text.Cab support before initiating chargebacks or payment disputes through financial institutions.

Chargebacks may delay review and resolution processes.

Text.Cab reserves the right to provide information and documentation to payment processors, card networks, banks, and financial institutions during chargeback investigations.

Fraudulent, abusive, or unjustified chargebacks may result in:

account restrictions;

account suspension;

payment method restrictions;

denial of future Platform access.

9. Payment Processor Timing

Approved refunds are generally transmitted to the applicable payment processor promptly following approval.

Actual receipt of refunded funds may depend upon:

banking institutions;

payment processors;

card issuers;

financial networks;

payment methods used.

Text.Cab does not control processing times imposed by third parties.

10. Platform Discretion

Refund decisions remain subject to reasonable review and operational findings.

Text.Cab may:

approve refunds;

deny refunds;

approve partial refunds;

adjust charges;

waive charges;

issue credits;

issue goodwill adjustments;

where operational circumstances reasonably justify such action.

Nothing in this Policy guarantees a refund.

11. Limitation of Refund Rights

Refund review is an administrative process provided by Text.Cab.

Submission of a refund request does not guarantee:

reimbursement;

compensation;

adjustment;

reversal of charges.

All refund determinations remain subject to applicable policies, operational findings, and legal requirements.

12. Relationship to Other Policies

This Refund Policy should be read together with:

Terms & Conditions;

Privacy Policy;

Cancellation Policy;

applicable Platform rules.

In the event of conflict, the Terms & Conditions shall control unless otherwise required by law.

13. Policy Updates

Text.Cab may update this Refund Policy from time to time.

Updated versions become effective upon publication unless otherwise stated.

Continued use of the Platform following publication constitutes acceptance of updated policies.

14. Text Cab LLC Contacts

Registered Address:

82 Wendell Ave. Ste 100

Pittsfield, MA 01201

Mailing Address:

612 Middlesex Tpke #929

Nutting Lake, MA 01865

Email:

Legal@text.cab