Refund Policy
Refund review depends on ride status, payment status, service delivery outcome, and documented support context.
1. Full Refund Eligibility
Full refund may be considered for:
- verified fraud
- vehicle accident
- major service failure
- duplicate charge
- platform processing error
2. Partial Refund Eligibility
Partial refund may apply when:
- service partly completed
- route materially changed
- adjustment justified
3. Non-Refundable Items
Generally non-refundable:
- valid cancellation fees
- completed trips
- tips
- waiting charges
- approved upgrades
- cleaning charges
- damage charges
4. Fleet Channel Transactions
Fleet Channel bookings remain subject to unified platform refund review.
5. Refund Timing
Refund or fare review requests must be submitted within 72 hours after ride completion or cancellation.
Text.Cab and participating fleet may review and resolve requests within 7 business days.
Complex cases may require additional time.
6. Chargebacks
Users are encouraged to contact support before chargeback initiation.
Unjustified chargebacks may lead to account suspension.
7. Support Discretion
Refund decisions may remain subject to support discretion.
Contact
Legal@text.cab