Privacy Policy

This policy explains how Text.Cab collects, uses, shares, and retains information needed to operate booking, dispatch, communication, and payment workflows.

Effective Date: June 24, 2026

1. Introduction

This Privacy Policy describes how Text Cab LLC (“Text.Cab,” “we,” “our,” or “us”) collects, uses, shares, stores, and protects information relating to users of the Text.Cab platform.

This Privacy Policy applies to:

website visitors;

registered users;

riders;

guests;

Drivers;

dispatchers;

fleets;

enterprise users;

other users of Text.Cab services.

By accessing or using the Platform, you acknowledge the collection, use, disclosure, and retention practices described in this Privacy Policy.

2. Information We Collect

Account Information. We may collect:

first name;

last name;

mobile phone number;

email address;

account credentials;

profile information.

Guest Information. Users may provide information relating to Guests receiving transportation services. Guest information may include:

name;

telephone number;

pickup information;

destination information;

transportation details.

Users remain responsible for information submitted on behalf of Guests.

Booking Information. We may collect:

pickup addresses;

drop-off addresses;

Trip details;

scheduled pickup times;

transportation preferences;

Vehicle category selections;

service requests;

communication records related to transportation services.

Payment Information. Payments are processed through third-party payment providers. We may receive:

payment authorization status;

payment verification information;

transaction identifiers;

billing-related information.

Text.Cab does not directly store complete payment card numbers.

Device Information. We may collect:

browser information;

device type;

operating system information;

application information;

technical diagnostic information.

IP Address Information. We may collect:

IP addresses;

approximate location information derived from IP addresses;

security-related network information.

Location Information. We may collect location-related information derived from:

pickup addresses;

drop-off addresses;

booking requests;

route information;

Trip activity;

device signals where available;

transportation services.

Location information may be used for operational, safety, dispatching, fraud-prevention, and service-improvement purposes.

Communication Information. We may collect information relating to communications facilitated through Platform systems. Such information may include:

message metadata;

communication timestamps;

communication participants;

communication records;

support communications.

3. How We Use Information

Text.Cab may use information to:

operate the Platform;

process booking requests;

facilitate Assignments;

coordinate transportation services;

provide customer support;

communicate with users;

verify accounts;

verify payment methods;

detect fraud;

investigate disputes;

improve Platform functionality;

improve service quality;

improve marketplace operations;

comply with legal obligations;

enforce Platform policies.

4. Payment Processing

Payments may be processed through third-party providers including Stripe, Inc.

Payment providers may process information necessary to:

verify payment methods;

authorize transactions;

process charges;

process refunds;

prevent fraud;

comply with financial regulations.

Use of payment services remains subject to applicable provider terms and policies.

5. Communication Services

Text.Cab may provide communication systems including:

SMS;

masked text messaging;

masked calling;

email communications;

Telegram bots;

Discord bots;

future messaging integrations;

other communication technologies.

These systems are intended to facilitate transportation services and related operational activities.

6. Communication Logging and Monitoring

Communications facilitated through Platform systems may be:

stored;

logged;

monitored;

reviewed;

retained;

for purposes including:

safety;

quality assurance;

fraud prevention;

dispute resolution;

customer support;

legal compliance;

operational administration.

Text.Cab may retain communication records as reasonably necessary for these purposes.

7. Communication Windows

Communication access may be limited to authorized Communication Windows defined by Platform policies and Definitions.

Text.Cab may modify communication functionality, communication availability, and communication access periods from time to time.

8. Information Sharing With Fleets

Information may be shared with participating Fleets, Drivers, and Dispatchers as reasonably necessary to perform transportation services. Shared information may include:

Rider information;

Guest information;

pickup locations;

drop-off locations;

Trip timing;

service requests;

operational instructions.

Information shared with transportation providers remains subject to applicable legal and operational requirements.

9. Fleet Channels

Bookings originating through Fleet Channels remain subject to Text.Cab privacy practices.

Fleet Channel participation does not transfer ownership or control of user information.

Fleet Channel types may include:

Fleet Link;

Referral Code;

Custom Domain Redirect linked to Fleet Link.

10. Service Providers

Text.Cab may share information with service providers assisting Platform operations. Service providers may include:

Stripe;

Twilio;

Postmark;

Google Maps;

analytics providers;

infrastructure providers;

fraud-prevention providers;

customer-support providers.

Service providers may access information only as reasonably necessary to provide services.

11. Analytics and Platform Improvement

Text.Cab may use aggregated, anonymized, statistical, operational, marketplace, performance, and analytical data to:

improve Platform functionality;

improve marketplace operations;

improve pricing models;

improve transportation services;

improve fraud prevention;

improve user experiences;

support business operations.

Such information may not identify specific individuals.

12. Fraud Prevention and Security

Text.Cab may review information relating to:

suspicious transactions;

duplicate accounts;

unusual booking activity;

chargebacks;

payment disputes;

platform abuse;

policy violations.

Information may be used to investigate, prevent, detect, or mitigate fraud and security risks.

13. Marketing Communications

Operational communications are separate from marketing communications. Operational communications may include:

booking confirmations;

Assignments;

Trip updates;

safety notifications;

support communications;

account-related communications.

Marketing communications may include:

promotions;

newsletters;

announcements;

marketing campaigns.

Users may opt out of marketing communications where applicable.

Operational communications may continue when necessary to provide Platform services.

14. Messaging Consent

Text.Cab may send transactional and operational SMS communications relating to Platform services. Such communications may include:

verification codes;

account authentication messages;

booking confirmations;

Driver Assignments;

Trip updates;

ride-related communications;

safety notifications;

customer support communications;

account-related notices.

Message frequency may vary.

Message and data rates may apply.

Users may reply STOP to opt out of eligible SMS communications and HELP for assistance.

Text.Cab does not sell mobile telephone numbers to third parties.

SMS consent and mobile telephone numbers collected for operational communications will not be shared with third parties or affiliates for their own marketing purposes.

Operational messaging may be necessary for the provision of certain Platform services.

15. Data Retention

Text.Cab may retain information for purposes including:

legal compliance;

accounting;

fraud prevention;

dispute handling;

customer support;

operational administration;

business continuity.

Retention periods may vary based upon legal, regulatory, operational, and business requirements.

16. User Rights

Subject to applicable law, users may request:

access to information;

correction of information;

deletion of information where legally permitted.

Text.Cab may request verification of identity before processing requests.

Certain information may be retained where required by law or necessary for legitimate business purposes.

17. Data Security

Text.Cab uses reasonable administrative, technical, and organizational safeguards designed to protect information.

No security measure is completely secure.

Text.Cab cannot guarantee absolute security of information transmitted through the internet or stored by third-party providers.

18. Data Transfers

Information may be processed, stored, transferred, or accessed within the United States and other jurisdictions where service providers operate.

By using the Platform, users acknowledge that information may be transferred across jurisdictions as reasonably necessary to provide services.

19. Legal Disclosures

Text.Cab may disclose information when reasonably necessary to:

comply with law;

respond to legal process;

protect rights;

protect safety;

investigate fraud;

enforce Platform policies.

Information may also be disclosed in connection with mergers, acquisitions, financing transactions, business transfers, or similar events.

20. Policy Updates

Text.Cab may update this Privacy Policy from time to time.

Updated versions become effective upon publication unless otherwise stated.

Continued use of the Platform following publication constitutes acceptance of updated Privacy Policies.

21. Text Cab LLC Contacts

Registered Address:

82 Wendell Ave. Ste 100

Pittsfield, MA 01201

Mailing Address:

612 Middlesex Tpke #929

Nutting Lake, MA 01865

Email: Legal@text.cab