Cancellation Policy
Cancellation rules depend on trip type, timing, assignment stage, waiting time, and no-show status.
1. On-Demand Trips
Free cancellation allowed within first 2 minutes after driver assignment.
After that:
- cancellation fee may apply
- operator compensation may apply
2. Reservation Trips
Free cancellation allowed until 1 hour before scheduled pickup after assignment.
Within less than 1 hour:
- cancellation fee may apply
3. Before Assignment
If no driver is assigned, cancellation remains free.
4. Fleet Channel Bookings
Bookings initiated through Fleet Channels remain subject to unified platform cancellation rules.
5. Waiting Time
Late pickup may trigger waiting charges.
Extended delay may allow driver cancellation.
6. No-Show
No-show may result in:
- cancellation fee
- waiting charges
- partial or full trip charge
7. Review Timing
Fare review or cancellation-related requests should be submitted within 72 hours after trip completion or cancellation.
Review may require up to 7 business days.
Contact
Legal@text.cab